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Hays Travel
Hays Travel provides a route to success through first-class training, comprehensive support and clear career pathways
As the UK’s largest independent travel agency, no company offers you more opportunities for career success than Hays Travel. We are proud to have been recognised as the Best Agency to Work For at Travel Weekly’s Agent Achievement Awards in 2024.
We’re also included in the Department for Education’s list of top apprenticeship employers and have won the Investors in People Award for Learning and Development.
CAREER OPTIONS
We welcome hundreds of apprentices into our business every year and help them prepare for fulfilling careers in the best industry in the world: travel. This year we have more than 600 apprentices in our nationwide branches and head office.
From here, they undertake a comprehensive programme of study, supported by our multi-award-winning learning and development team, all while earning a salary and gaining on-the-job experience. Following this, our apprentices achieve Level 2 Customer Service Practitioner or Level 3 Travel Consultant certification and can follow a progression pathway that includes Mentor, Rising Star, Aspiring Manager and Aspiring Leader courses.
We also run a three-year graduate programme which involves one year in a retail branch building industry knowledge, followed by two years in key business areas at head office.
COMPANY CULTURE
Hays Travel is a friendly and vibrant place to work with access to a wealth of fulfilling and rewarding opportunities. As well as top-class training and development, we offer everything from mental health firstaid drop-ins to meditation sessions and lunchtime walking groups.
With educational trips and conferences in far-flung destinations, fun-filled supplier ‘takeover days’, and a calendar of social events and parties, there is lots to enjoy.
We are proud of our Hays Travel Foundation’s work to help young people, and the work we do to support the local community in every area we operate in, giving colleagues the chance to get involved in charity fundraising and events.
Great performances are celebrated at a glitzy ‘Golden Ticket’ event, while all colleagues are entered into The Big Hays Travel Thank You – prizes in previous years have included holidays, gym memberships and even a car!
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3 of the best things about my job
Bobby Hudson
Travel consultant, Washington branch
- I love the excitement and fulfilment that comes with being able to turn a customer’s dream holiday into reality. It’s great hearing from my customers when they return – they’re so
happy and relaxed! - There are so many opportunities for progression at Hays Travel, along with the support available to make it happen. I learned so much during my apprenticeship and gained confidence quickly. Now I’m watching colleagues develop further through programmes such as ‘rising stars’ and ‘aspiring managers’ and know all this is open to me in the future.
- I enjoy watching the business develop and making use of modern resources at Hays Travel,
such as new social media platforms.
Picture credits: David James Wood; Steve Dunlop; Shutterstock/Naoki Kim